Shipping policy

SHIPPING POLICY

Effective Date: March 3rd 2026

This Shipping Policy applies to purchases made from heist studio.

By placing an order, you agree to the terms below.

 

 

1. Order Processing

All orders are processed within 1–5 business days after payment is successfully received.

Processing includes:

  • Payment verification

  • Fraud screening

  • Order confirmation

  • Quality checks

  • Secure packaging

Orders are not processed on weekends or public holidays.

Processing times are separate from shipping times.

During peak seasons or promotional periods, processing may take slightly longer.

 

 

2. Shipping Timeframes

We utilise a global fulfilment network and trusted logistics partners.

Estimated delivery after dispatch:

  • United States: 7–15 business days

  • International: 7–20 business days (varies by region)

Shipping timeframes are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs clearance

  • Carrier disruptions

  • Severe weather

  • High seasonal demand

  • Events outside our control

 

 

3. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated.

Shipping fees are non-refundable once an order has been dispatched.

 

 

4. Order Tracking

Once dispatched, you will receive a tracking number via email.

Please allow up to 72 hours for tracking information to update in the carrier system.

It is the customer’s responsibility to monitor tracking updates.

 

 

5. Risk of Loss & Delivery Confirmation

Risk of loss transfers to the customer once the package is handed to the shipping carrier.

If tracking confirms delivery to the address provided at checkout, the order will be considered fulfilled.

We are not responsible for:

  • Incorrect addresses entered at checkout

  • Delivery to shared mailrooms or apartment facilities

  • Theft after delivery confirmation

  • Packages left unattended at the delivery location

If tracking shows “Delivered” but you cannot locate your parcel, we recommend:

  • Checking with neighbours

  • Contacting your local courier

  • Confirming your shipping address

  • Allowing 24–48 hours for potential early scans

We will assist by providing shipment confirmation where necessary.

 

 

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failure to collect

  • Refusal of delivery

Re-shipping fees will apply.

Refunds will not be issued for delivery failures caused by incorrect customer information.

 

 

7. Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties

  • VAT/GST

  • Brokerage fees

  • Customs processing charges

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for customs delays or additional charges imposed by local authorities.

 

 

8. Shipping Delays

We are not liable for shipping delays caused by events beyond our control, including:

  • Customs inspections

  • Carrier network disruptions

  • Natural disasters

  • Government restrictions

  • Supply chain interruptions

Shipping estimates are provided in good faith but are not guaranteed delivery dates.

 

 

9. Lost Packages (In Transit)

If tracking does not update for an extended period or indicates a potential loss in transit, please contact us at:

📧 heiststudio.co@gmail.com

We may initiate an investigation with the carrier.

Claims for lost packages must be submitted within 7 days of the last tracking update.

 

 

10. Contact

For shipping-related questions:

📧 heiststudio.co@gmail.com

Include your order number for faster assistance.