Terms of service

SILQ CARE – TERMS OF SERVICE

Effective Date: March 3rd 2026

This website is operated by Heist Studio..

By accessing or purchasing from www.heiststudio.co (the "Site"), you agree to be bound by these Terms of Service.

If you do not agree with these Terms, you must not access or use the Site.

1. Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to make a purchase from this Site.

By placing an order you confirm that:

  • All information provided is accurate

  • You have legal capacity to enter into a binding agreement

  • You are authorised to use the payment method provided

You are responsible for maintaining the confidentiality of your account credentials.

2. Cosmetic Product Disclaimer

Silq Peptide Collagen Hydrogel Eye Patches and all related products sold on this Site are cosmetic products intended for external use only.

They are not medical products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Statements regarding product efficacy reflect general cosmetic benefits only.

Results may vary depending on:

  • Skin type

  • Lifestyle

  • Consistency of use

  • Individual biological factors

Nothing on this Site should be interpreted as medical advice.

Customers should consult a qualified healthcare professional before use if they have:

  • Known skin conditions

  • Allergies

  • Sensitivities

  • Existing medical treatments affecting the skin.

3. Product Use & Safety Requirements

Customers must follow all product instructions and warnings.

By purchasing this product you agree that you will:

  • Use the product only as directed

  • Apply only to intact, healthy skin

  • Avoid direct contact with the eyes

  • Remove patches after the recommended usage time

The product must not be used:

  • On broken skin

  • On irritated or inflamed skin

  • If you are known to be allergic to any listed ingredients

  • If irritation occurs during use

If the product enters the eye, rinse immediately with clean water and discontinue use.

Silq shall not be responsible for injuries or reactions resulting from:

  • Improper use

  • Extended use beyond recommended time

  • Failure to follow instructions

  • Contact with eyes

  • Use on damaged skin.

4. Patch Test Requirement

Before first use, customers must perform a patch test.

To conduct a patch test:

  1. Apply a small amount of product to a discreet area of skin.

  2. Wait 24 hours.

  3. Discontinue use if irritation occurs.

Failure to conduct a patch test may increase the risk of allergic reactions.

Silq shall not be liable for adverse reactions where a patch test was not performed.

5. Ingredients & Allergy Responsibility

Full ingredient lists are provided on the product page.

By purchasing from this Site you acknowledge that you have reviewed the ingredient list and accept responsibility for ensuring you are not sensitive or allergic to any ingredients.

Silq shall not be responsible for allergic reactions or sensitivities to ingredients including but not limited to:

  • Niacinamide

  • Caffeine

  • Peptides

  • Hyaluronic acid

  • Botanical extracts

  • Preservatives or stabilising compounds.

6. Products, Descriptions & Variations

We aim to display product information as accurately as possible.

However:

  • Colours may vary due to screen settings

  • Minor variations in materials or packaging may occur

  • Measurements may vary due to manufacturing tolerances

All images and videos are for illustrative purposes only.

We reserve the right to modify product specifications at any time.

7. Orders & Acceptance

Your order constitutes an offer to purchase.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Cancel orders due to pricing errors

  • Cancel orders flagged for suspected fraud

  • Cancel orders due to supplier or stock issues

Order confirmation emails acknowledge receipt only.

Acceptance occurs once the order has been dispatched.

8. Pricing & Payment

All prices are displayed in USD unless otherwise stated.

You authorise us and our payment processors to charge the full purchase amount at checkout.

You are responsible for:

  • Import duties

  • VAT / GST

  • Customs fees

  • Brokerage fees

Prices may change without notice.

9. Fulfilment Model & Delivery

We operate using a global fulfilment network.

Processing time: 1–5 business days

Estimated delivery:

USA: 7–15 business days

International: varies by destination.

Delivery timeframes are estimates only.

We are not liable for delays caused by:

  • Carriers

  • Customs

  • Weather

  • Logistics disruptions

  • Government actions.

10. Risk of Loss

Risk of loss transfers once the goods are handed to the shipping carrier.

If tracking confirms delivery to the address provided at checkout, the order will be considered successfully delivered.

Customers are responsible for providing an accurate address.

Reshipping fees may apply where incorrect addresses are provided.

11. 30-Day Satisfaction Guarantee

Silq offers a 30-Day Results Guarantee for first-time purchases of the Peptide Collagen Hydrogel Eye Patches.

To qualify, customers must:

  1. Use the product consistently for at least 14 days.

  2. Follow all usage instructions.

  3. Contact support within 30 days of delivery.

  4. Provide:

    • Order number

    • Description of use

    • Photographic evidence if requested.

We may request the product be returned prior to issuing a refund.

The guarantee:

  • Applies once per customer

  • Applies only to the first purchase

  • Does not include shipping costs

  • Does not apply where misuse occurred

Refund requests may be denied where:

  • Instructions were not followed

  • Evidence of misuse exists

  • Claims appear fraudulent or abusive.

12. Returns & Defects

All sales are final unless required by applicable consumer law.

We do not offer refunds for:

  • Change of mind

  • Buyer’s remorse

  • Incorrect purchases

  • Dissatisfaction unrelated to defects

If a product arrives with a manufacturing defect, notify us within 7 days of delivery.

Claims must include:

  • Order number

  • Description

  • Photo/video evidence

We may:

  • Replace the item

  • Provide store credit

  • Issue a refund where legally required.

13. Chargebacks & Payment Disputes

You agree to contact us before initiating a chargeback.

Fraudulent or abusive chargebacks will be actively disputed.

Evidence may include:

  • Delivery confirmation

  • Fraud screening data

  • Payment verification logs

  • Customer communications.

Future purchases may be restricted.

14. Intellectual Property

All content on this Site including:

  • Branding

  • Product designs

  • Images

  • Copywriting

  • Videos

is the property of HEWSON BRANDS PTY LTD.

Unauthorised use is prohibited.

15. Limitation of Liability

To the fullest extent permitted by law:

Silq shall not be liable for:

  • Skin reactions

  • Allergic responses

  • Eye irritation

  • Misuse of products

  • Improper application

  • Consequential or indirect damages.

Total liability shall not exceed the purchase price of the product.

Nothing in these Terms excludes rights under applicable consumer protection laws.

16. Force Majeure

We are not responsible for delays caused by events beyond our control including:

  • Natural disasters

  • Government actions

  • Supply chain disruptions

  • Carrier failures

  • Labour shortages.

17. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

You agree to submit to the exclusive jurisdiction of Western Australian courts.

Where permitted by law, you waive participation in class actions.

18. Contact Information

For questions regarding these Terms:

Email: heiststudio.co@gmail.com