Refund policy

Returns and refunds

If it doesn't fit or you don't love it, you can return it within 30 days of delivery.

What can be returned

Items must be unworn, unwashed and in their original condition with the tags attached.

How to start a return

Email heiststudio.co@gmail.com with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send items back without contacting us first.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, faulty or not what you ordered.

Refunds

Once your return arrives and is checked, we will email you and refund the item price to your original payment method within 5 to 10 business days. Original shipping costs are not refunded.

Damaged, faulty or wrong items

Email us within 7 days of delivery with your order number and a photo, and we will send a replacement or a full refund, including shipping.

Exchanges

Need a different size or colour? Email us and we will help you swap it.